Career Details

Client Support Supervisor

Education

Minimum high school education

Degree or two years diploma in Social Work or other Human Service Related Field or;

Equivalent combination of Education and Experience

Experience

Minimum two years’ work experience in Human Services Field

Minimum 2 years of related experience in a supervisory role

Abilities

Strong leadership and supervisory skills;

Mentorship and coaching skills

Knowledge of dynamics of domestic violence and women’s issues

Knowledge of crisis intervention in family violence including intimate partner, child and elder abuse

Strong knowledge in the fields of suicide prevention, addictions and mental health

Knowledge of Landlord and Tenants Act, Protection for Persons in Care Act for Alberta, and Children First Legislation

Strong knowledge of social service community agencies and protocols for referral.

Ability to plan and organize, implement and evaluate program activities

Requirements:

Criminal Record Check, C.Y.I.M. and Suicide Prevention Training Program.

Reports to: Director of Programs

Summary of Position:

The Client Support Supervisor will supervise and manage assigned programs and services of the Grande Prairie Women’s Residence Association with the goal of implementing and upholding the vision and mission of the association. The Client Support Supervisor is directly responsible for the supervision, training, mentoring and performance reviews of the Client Support Workers. The Client Support Supervisor will collaborate with the community and staff to ensure best practice implementation and operation of in-house services and programs.

Responsibilities:

Program and Service Delivery

  • Prioritize duties for effective and efficient client care of both the Emergency Shelter and Second Stage Shelter
  • Ensure all reporting and documentation is accurate, non-judgmental, culturally-inclusive, trauma-informed, women-centered and up to date
  • Assist in the development of and implementation of services and programs which reduce risk from family violence and assist women to make healthier life choices
  • Prepare reports for Director of Programs or Executive Director as requested/required
  • Maintain relationships and work with the relevant agencies/service providers for a collaborative approach to family violence; and maintain a healthy, positive link with relevant agencies/service providers
  • Monitor documentation and data entry to ensure accuracy of recording in compliance with Funders
  • Ensure ethical standards of practice as detailed in the Alberta Women’s Shelter Guidelines are maintained by all staff
  • Monitor and make recommendations to the Director of Programs to ensure that Agency policies and procedures support best client-focused practices
  • Ensure that families are supported by the Client Care Workers to provide supports, referrals, and advocacy to meet the needs of each family’s situation and that adequate discharge planning is in place
  • Monitor and make recommendations to the Director of Programs to ensure that Agency policies and procedures support the best client-focused practices

Supervisory and Leadership Duties

  • Support Management to ensure staff are properly trained through a comprehensive orientation and training process and ongoing group/individual training and supervision
  • Supervise Client Support Workers
  • Ensure that any client grievances are brought to the Director of Programs and are addressed in a timely manner as per policy
  • Support and promote staff professional development
  • Support Director of Programs to conduct performance appraisals for all assigned staff upon the appropriate anniversary date
  • Support Director of Programs with time sheets
  • Participate in regular case management briefings with supervised staff
  • Provide consultation and support of the on-call system of the Emergency Shelter and Serenity Place
  • Maintain and make adjustments to the staff schedule as needed when on call and to cover absent staff

Communication

  • Communicate with staff, clients and agencies on an ongoing process in a timely manner
  • Attend all appropriate department meetings
  • Ensure consistence communication and support of clients in both the Emergency and Second Stage shelters

Community Relations

  • Liaise and maintain effective working relations with representatives of contracted services, suppliers and agencies to continue to meet the needs of clients

Professional Development

  • Attend all mandatory trainings
  • Seek out, inquire, and engage in new opportunities and education in areas where development is necessary
  • Participate in constant and consistent ongoing training opportunities

Adhere to Odyssey House Vision: to help women and children break free from the cycle of family violence.

The expectation of all employees of Odyssey House is to ensure consistent implementation of agency policies and procedures. As a member of the collective team, the expectation is to ensure all staff and clients are cared for. Flexibility is imperative along with the ability to assist and support in all other departments when asked by colleagues.

Apply Online

  • We recommend providing a cover letter with all applications, but some require it. Please check the job description to see if this applies. Applications submitted without a cover letter that require one may not be considered.

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