Career Details

Client Support Worker – 6 Month Contract

Full-time, 6 Month Contract |Days, Evenings, Nights and Weekends

At Odyssey House, our vision is to help women and children break free from the cycle of family violence.  As a member of our team, you will help to ensure consistent implementation of agency policies and procedures and ensure all staff, residents and clients are cared for.

Summary of Position

Reporting to the Director of Programs, with support from the Client Support Supervisor, the Client Support Worker is required to develop a supportive relationship with adult and child residents of the shelter in order to apply supportive skills within a crisis intervention and domestic violence framework. In addition, responsibilities include working as a team member with other staff members and volunteers, developing and maintaining good working relationships with relevant service providers/agencies, and participating in staff development activities. Some household duties may also be required.


  • Ensure all reporting and documentation is accurate, non-judgmental, culturally-inclusive, trauma-informed, women-centered and up to date
  • Administer risk assessment tools, such as danger assessment, DVSA and suicide assessment, and provide safety planning
  • Screen and assess telephone callers’ needs through crisis intervention and domestic violence framework
  • Providing new intakes with an orientation of the shelter and staff roles
  • Ensure that families are supported by providing supports, referrals, and advocacy to meet the needs of each family’s situation and that adequate discharge planning is in place
  • Maintain relationships and work with the relevant agencies/service providers for a collaborative approach to family violence; and maintain a healthy, positive link with relevant agencies/service providers
  • Work collaboratively with other departments of Odyssey House to ensure best service delivery


The successful applicant will possess one or more of the following:

  • Degree or two years diploma in Social Work or other Human Service Related Field or equivalent combination of Education and Experience
  • Minimum one year working with individuals experiencing family violence

Skills and Abilities

The successful applicant will possess the following:

  • Ability to work independently and as part of a team
  • Creativity and energy
  • Good organizational and time management skills
  • Knowledge of dynamics of domestic violence and women’s issues
  • Strong understanding of Alberta and Canada legal and court processes, EPOs and Protection Orders
  • Knowledge of sexual assault, mental health and addiction issues
  • Familiarity with Child & Family Service processes; the Children’s First Act; TGOs and PGOs
  • Knowledge of crisis intervention counselling, case management and safety planning
  • Above average written and oral communication skills
  • Creative problem-solving skills
  • Demonstrated ability to work independently and as part of a team
  • Strong knowledge of social service community agencies and protocols for referral/advocacy

What We Offer

  • Odyssey House offers a competitive wage
  • Employer paid training opportunities

The successful applicant will be required to submit the following documents and assume any associated costs as a condition of employment: Criminal Record Check, Child Intervention Record Check (C.Y.I.M), First Aid & CPR certification, and Suicide Prevention Training Program.

While we sincerely thank all applicants who apply, only those selected for an interview with be contacted.



Apply Online

  • We recommend providing a cover letter with all applications, but some require it. Please check the job description to see if this applies. Applications submitted without a cover letter that require one may not be considered.

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