Career Details

Client Support Worker – Emergency Shelter


Client Support Worker for Emergency Shelter – Full Time, minimum 32 hours per week, alternating days (8-4:30pm), evenings (4pm-midnight), nights (midnight-8am), and weekends.


Bachelor degree in Social Work or other Human Service Related field or; Equivalent combination of Education and Experience


Minimum two years work experience in Human Services field; Experience working with high-risk populations preferred


  • Strong organizational and time management skills
  • Knowledge of domestic violence and women’s issues
  • Knowledge of crisis intervention in family violence including intimate partner, child and elder abuse
  • Strong knowledge of social service community agencies and protocols for referral
  • Strong knowledge in the fields of suicide prevention, additions and mental health
  • Knowledge of Landlord and Tenants Act, Protection for Persons in Care Act for Alberta, and Children’s First Legislation
  • Strong knowledge of social service community agencies and protocols for referral.
  • Strong communication skills, written and spoken
  • Ability to work as an effective team member and to remain calm in high-stress situations
  • Non-judgmental approach to case management and intervention
  • Knowledge of and experience utilizing risk assessment tools


Criminal Record Check, C.Y.I.M., Suicide Prevention Training Program, and Standard First Aid/CPR Certificate.

Supervised by:

Director of Programs

Summary of Position:

The Client Support Worker is required to develop a supportive relationships with adult and child residents of the shelter in order to apply supportive skills within a crisis intervention and domestic violence framework. In addition, responsibilities include working as a team member with other staff members and volunteers, developing and maintaining good working relationships with relevant service providers/agencies, and participating in staff development activities. Some household duties may also be required.


Program Service Delivery

  • Work to develop supportive relationships by applying helping skills within a trauma informed lens
  • Work to ensure a safe and secure environment for all residents, volunteers and co-workers.
  • Keep informed of and adhere to policies, procedures and guiding beliefs of the organization
  • Keep informed of and adhere to directives from supervisors communicated in staff memos, staff meeting minutes, the log book and shift summaries
  • Educate adult residents on the dynamics of family violence, safety planning, and resources.
  • Administer risk assessment tools, such as danger assessment, DVSA and suicide assessment, and provide safety planning
  • Log accurate, non-judgmental and up-to-date client case notes
  • Ensure that all pertinent paper work is completed
  • Screen and assess telephone callers’ needs through crisis intervention and domestic violence framework
  • Offer, and/or advocate for alternative accommodations/services if unable to admit to shelter
  • Providing new intakes with an orientation of the shelter and staff roles
  • Assisting residents to assess their resources and provide supports, to enable them to formulate goals and action plans
  • Ensure that families are supported by providing supports, referrals, and advocacy to meet the needs of each family’s situation and that adequate discharge planning is in place
  • Role modeling positive problem-solving skills and providing support for residents with conflict resolution
  • Set a positive example for volunteers and practicum students and new staff
  • Ensure that all client grievances are directed to the Client Support Supervisor
  • Ensure ethical standards of practice as detailed in the Alberta Women’s Shelter Guidelines are maintained
  • Work collaboratively with other departments of the Grande Prairie Women’s Residence Association to ensure best service delivery


  • Communicate with staff, clients and agencies on an ongoing process in a timely manner
  • Attend all appropriate department meetings
  • Ensure consistence communication and support of clients in both the emergency and second stage shelters

Community Relations

  • Liaise and maintain effective working relations with representatives of contracted services, suppliers and agencies to continue to meet the needs of Odyssey House clients

Professional Development

  • Attend all mandatory trainings
  • Seek out, inquire, and engage in new opportunities and education in areas where development is necessary

Adhere to Odyssey House Vision: to help women and children break free from the cycle of family violence.

The expectation of all employees of Odyssey House is to ensure consistent implementation of agency policies and procedures. As a member of the collective team, the expectation is to ensure all staff and clients are cared for. Flexibility is imperative along with the ability to assist and support in all other departments when asked by colleagues.

Apply Online

  • We recommend providing a cover letter with all applications, but some require it. Please check the job description to see if this applies. Applications submitted without a cover letter that require one may not be considered.

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