Career Details

Client Support Worker

Full-time | Days, Evenings, Nights, and Weekends | Required Shifts: 8:00 AM to 4:30 PM, 4:00 PM to 12:30 AM, and 12:00 AM to 8:00 AM

At Odyssey House, our vision is to help women and children break free from the cycle of family violence.  As a member of our team, you will help to ensure consistent implementation of agency policies and procedures and ensure all staff, residents, and clients are cared for.

Summary of Position

Reporting to the Client Support Supervisors, with support from the Client Support Manager, the Client Support Worker is responsible for developing a supportive relationship with adult and child residents of the shelter in order to apply supportive skills within a crisis intervention and domestic violence framework. In addition, other responsibilities include working as a team member with fellow staff members and volunteers, developing and maintaining good working relationships with relevant service providers/agencies, and participating in staff development activities. Some household duties may also be required.


Responsibilities include, but are not limited to:

  • Ensure all reporting and documentation is accurate, up-to-date, non-judgmental, culturally inclusive, trauma-informed and women-centered
  • Administer risk assessment tools, such as danger assessments and suicide assessments and provide safety planning
  • Screen and assess telephone callers’ needs through crisis intervention and domestic violence framework
  • Providing new intakes with an orientation of the shelter and staff roles
  • Ensure that families are supported by providing supports, referrals, and advocacy to meet the needs of each family’s situation and that adequate discharge planning is in place
  • Maintain relationships and work with the relevant agencies/service providers for a collaborative approach to family violence; and maintain a healthy, positive link with relevant agencies/service providers
  • Work collaboratively with other departments of Odyssey House to ensure best service delivery


The successful applicant will possess one or more of the following:

  • Diploma or bachelor’s degree in social work, psychology, counselling, or other Human Services related field (or comparable experience)
  • Minimum one year working with individuals experiencing family violence
  • A combination of relevant education and experience may be considered
  • Experience in Outcome Tracker considered an asset

Skills and Abilities

The successful applicant will possess the following:

  • Ability to work independently and as part of a team
  • Creativity and energy
  • Good organizational and time management skills
  • Knowledge of dynamics of domestic violence and women’s issues
  • Strong understanding of Alberta and Canada legal and court processes, Emergency Protection Orders (EPOs), No Contact Orders (NCOs), and Restraining Orders (ROs)
  • Knowledge of sexual assault, mental health and addiction issues
  • Familiarity with Child & Family Services processes; the Children’s First Act; Temporary Guardianship Orders (TGOs) and Permanent Guardianship Orders (PGOs)
  • Knowledge of crisis intervention counselling, case management and safety planning
  • Above average written and oral communication skills
  • Creative problem-solving skills
  • Demonstrated ability to work independently and as part of a team
  • Strong knowledge of social service community agencies and protocols for referrals/advocacy

What We Offer

  • Hourly wage ranges from $23.09 – $24.50 per hour
  • Excellent employee benefits including health, dental, wellness days, sick days, and a pension plan with employer matching
  • Employer-paid training opportunities

COVID-19 Vaccination

On October 14, 2021, Odyssey House implemented a COVID-19 Vaccination Policy. Current Odyssey House employees and employees hired after the implementation date of this Policy must be fully vaccinated against COVID-19 and provide proof of vaccination. Exemptions and accommodations are handled on a case-by-case basis.

The successful applicant will be required to submit the following documents and assume any associated costs as a condition of employment: Criminal Record Check, Child Intervention Record Check (C.Y.I.M), First Aid & CPR certification, and Suicide Prevention Training Program.

While we sincerely thank all applicants who apply, only those selected for an interview will be contacted.

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