Career Details

Community Support Manager


Minimum High School education

Degree or two years diploma in Social Work or other Human Service Related Field or

Equivalent combination of Education and Experience


Minimum two years’ work experience in Human Services Field

Minimum two years of related experience with high risk populations

Minimum two years’ experience in a supervisory role



Strong leadership and supervisory skills;

Exceptional organizational and time management skills;

Mentorship and coaching skills;

Knowledge of dynamics of domestic violence and women’s issues;

Knowledge of crisis intervention in family violence including intimate partner, child and elder abuse;

Strong knowledge in the fields of suicide prevention, addictions and mental health;

Knowledge of Landlord and Tenants Act, Protection for Persons in Care Act for Alberta, and Children First Legislation;

Strong knowledge of social service community agencies and protocols for referral.

Ability to plan and organize, implement and evaluate program activities;


Criminal Record Check, C.Y.I.M. and Suicide Prevention Training Program.


Reports to

Director of Programs


Community Support Workers

Summary of Position:

The Community Support Coordinator will coordinate and manage assigned programing and services of the Grande Prairie Women’s Residence Association with the goal of implementing and upholding the vision and mission of the association. The Community Support Manager is directly responsible for the supervision, training, mentoring and performance reviews of the Community Support Workers and Community Support Group Facilitators. The Community Support Manager will collaborate with the community and staff to ensure best practice implementation and operation of outreach and community support services and programs.


Program and Service Delivery

  • Prioritize duties for effective and efficient client care of the Grande Prairie Women’s Residence Association Community Support program
  • Ensure all reporting and documentation is accurate, non-judgmental, culturally-inclusive, trauma-informed, women-centered and up to date
  • Assist in the development and implementation of services and programs which reduce risk from family violence and assist women to make healthier life choices
  • Prepare reports for Director of Programs and/or Executive Director as requested/required (Community Support and Community Support group Outcome Tracker reports)
  • Maintain relationships and work with the relevant agencies/service providers for a collaborative approach to family violence; and maintain a healthy, positive link with relevant agencies/service providers
  • Monitor documentation and data entry to ensure accuracy of recording in compliance with Funders
  • Ensure ethical standards of practice as detailed in the Alberta Women’s Shelter Guidelines are maintained by all staff
  • Ensure that families are supported by the Community Support Workers to provide supports, referrals, and advocacy to meet the needs of each family’s situation and that adequate discharge planning is in place
  • Monitor and make recommendations to the Director of Programs to ensure that Agency policies and procedures support the best client-focused practices
  • Responsible for the organizing and functioning of the Community Support groups, Self-Esteem and Abuse Groups at both the Emergency Shelter and Second Stage Shelter
  • Consult with Childcare Manager to provide childcare services to Community Support clients as needed
  • Work collaboratively with other departments of the Grande Prairie Women’s Residence Association to ensure best service delivery
  • Work together with management team to ensure budgets are on target

Supervisory and Leadership Duties

  • In collaboration with the Director of Human Resources, hire staff and ensure staff are properly trained through a comprehensive orientation and training process and ongoing group/individual training and supervision
  • Ensure all documentation required for personnel files for supervised positions are obtained and forwarded to the Director of Human Resources in a timely manner
  • Ensure all documentation required for personnel files for supervised positions are obtained and maintained as per policy and procedure
  • Supervise Community Support Workers and all Support Group Facilitators
  • Ensure that any client grievances brought to the management level are addressed in a timely manner as per policy.
  • Support and promote staff professional development
  • Conduct performance appraisals for all assigned staff upon the appropriate anniversary date
  • Check time sheets of supervised staff for accuracy and prepare them for payroll
  • Authorize vacation time for supervised positions and other leaves of absences as per shelter policies
  • Participate in regular case management briefings with supervised staff


  • Communicate with staff, clients and agencies on an ongoing process in a timely manner
  • Attend all appropriate department meetings

Community Relations

  • Liaise and maintain effective working relations with representatives of contracted and volunteer group services and agencies to continue to meet the needs of clients

Professional Development

  • Attend all mandatory trainings
  • Seek out, inquire, and engage in new opportunities and education in areas where development is necessary
  • Participate in constant and consistent ongoing training opportunities
Adhere to Odyssey House Vision: to help women and children break free from the cycle of family violence.

The expectation of all employees of Odyssey House is to ensure consistent implementation of agency policies and procedures. As a member of the collective team, the expectation is to ensure all staff and clients are cared for. Flexibility is imperative along with the ability to assist and support in all other departments when asked by colleagues.

Apply Online

  • We recommend providing a cover letter with all applications, but some require it. Please check the job description to see if this applies. Applications submitted without a cover letter that require one may not be considered.

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