Career Details

Community Support Worker

Full Time | Monday to Friday with some evenings and weekends required


At Odyssey House, our vision is to help women and children break free from the cycle of family violence.  As a member of our team, you will help to ensure consistent implementation of agency policies and procedures and ensure all staff, residents, and clients are cared for.

Summary of Position

Reporting to the Community Support Manager, the Community Support Worker supports, advocates, and accompanies clients in the community throughout the processes of addressing legal, financial, medical, housing, and child welfare issues. Must be willing to travel within the City of Grande Prairie and surrounding communities.



Responsibilities include, but are not limited to:

  • Ensure all reporting and documentation is accurate, up-to-date, non-judgmental, culturally inclusive, trauma-informed and women-centered
  • Provide support to families by assisting with referrals, appropriate transportation, and advocacy to meet the needs of each family’s situation and that adequate discharge planning is in place
  • Assist clients with court support, complete safety plans, and secure basic needs
  • Facilitate and co-facilitate shelter groups as outlined by the Community Support Manager, including choosing relevant groups topics and organizing materials and appropriate speakers
  • Develop and maintain relationships with relevant agencies/service providers for a collaborative approach to family violence to ensure best service delivery
  • Providing transportation to clients when needed



The successful applicant will possess one or more of the following:

  • Diploma or bachelor’s degree in social work, psychology, counselling, or other Human Services related field (or comparable experience)
  • Minimum one year working with individuals who have experienced family violence
  • A combination of relevant education and experience may be considered
  • Valid class 5 driver’s license and a safe and reliable vehicle
  • Experience in group facilitation considered an asset
  • Experience in Outcome Tracker considered an asset


Skills and Abilities

The successful applicant will possess the following:

  • Ability to work independently and as part of a team
  • Creativity and energy
  • Good organizational and time management skills
  • Knowledge of dynamics of domestic violence and women’s issues
  • Strong understanding of Alberta and Canada legal and court processes, Emergency Protection Orders (EPOs), No Contact Orders (NCOs), and Restraining Orders (ROs)
  • Knowledge of sexual assault, mental health and addiction issues
  • Familiarity with Child & Family Services processes; the Children’s First Act; Temporary Guardianship Orders (TGOs) and Permanent Guardianship Orders (PGOs)
  • Knowledge of crisis intervention counselling, case management, and safety planning
  • Above average written and oral communication skills
  • Creative problem-solving skills
  • Demonstrated ability to work independently and as part of a team
  • Strong knowledge of social service community agencies and protocols for referral/advocacy


What We Offer

  • Hourly wage range of $25.40 – $26.95 per hour
  • Excellent employee benefits including health, dental, wellness days, sick days, and a pension plan with employer matching
  • Employer-paid training opportunities


COVID-19 Vaccination

On October 14, 2021, Odyssey House implemented a COVID-19 Vaccination Policy. Current Odyssey House employees and employees hired after the implementation date of this Policy must be fully vaccinated against COVID-19 and provide proof of vaccination. Exemptions and accommodations are handled on a case-by-case basis.


The successful applicant will be required to submit the following documents and assume any associated costs as a condition of employment: Criminal Record Check, Child Intervention Record Check (C.Y.I.M), First Aid & CPR certification, and Suicide Prevention Training Program.


While we sincerely thank all applicants who apply, only those selected for an interview will be contacted.

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